Centena
Key Responsibilities

    • Install, configure, commission, and maintain ELV and security systems at customer sites.
    • Provide technical and customer support, including troubleshooting, fault diagnosis, and resolution of system-related issues.
    • Conduct site visits for installation, commissioning, preventive maintenance, troubleshooting, and customer support.
    • Coordinate with project teams, customers, system integrators, vendors, and internal stakeholders to ensure timely and high-quality project delivery.
    • Configure system software, hardware, devices, and integrations in accordance with project requirements.
    • Prepare technical documentation, service reports, installation reports, as-built documentation, and system handover documents.
    • Conduct user training and knowledge-transfer sessions for customers and end users.
    • Support system testing, commissioning, and final handover activities.
    • Understand customer requirements and provide appropriate technical solutions and recommendations.
    • Maintain regular communication with customers, provide project and service updates, and ensure a high level of customer satisfaction.

Required Skills & Competencies

    • Strong technical knowledge of ELV, access control, CCTV, biometric, RFID, Time & Attendance, ID card printers and identification solutions.
    • Good troubleshooting and problem-solving skills.
    • Ability to work independently as well as collaboratively with project and support teams.
    • Good customer-facing and communication skills.
    • Ability to prepare clear technical documentation and reports.
    • Willingness to travel to customer sites as required;
    • A valid driving license and own vehicle will be considered an advantage
    • Ability to manage multiple tasks and priorities in a project and customer-support environment.

Required Skills

"biometric" "Access Control" "RFID" "ELV"
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